Granular Scopes for Tickets?

Developer Support APIs & Integrations
1

Hello HubSpotters?

Who do you know that works on the Tickets API?

I’m working on a new app and I’m wondering when the Granular Scopes will be implemented on the Tickets API.

So, rather than requiring the all powerful “tickets” Scope (that allows Create, Read, Update and Delete Tickets and Ticket Pipelines) we can use a read only scope like “crm.objects.tickets.read”.
I want to be able to say “we never write to your HubSpot Portal” in my App Listing… but the “tickets” scope contradicts this.

Thank you in advance

Mike

Here to learn more about HubSpot and share my HubSpot Knowledge. I’m the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world’s first automated HubSpot Portal Audit that helps you work smarter with HubSpot.

2

Hey @Mike_Eastwood :waving_hand: Let me check internally, and I’ll follow up with our next steps for your suggestion. — Jaycee

3

Hi @Mike_Eastwood and thank you so much for your patience!

I wanted to let you know that tickets and engagements are next up on our roadmap in terms of granular breakup, which is great news!
While I don’t have a specific timeline to share just yet, please rest assured that we’ll keep you updated as soon as we have more information.

Thank you again, and wishing you a wonderful day!
Bérangère