Has anyone solved this issue before? I had once connected Hubspot to a Google account and the sync worked perfectly. But after chaning the Google account address (where the contacts are) I get hit with this error message (attached image).
The first Google account email I used is a Google Workspace address. I’ve since changed the domain name and that’s why I’m now not able to connect the app. Any help on this would be appreciated!
@garyyyyt is the new Google email address you’re using, the same as your HubSpot login and the email you’ve connected your HubSpot email settings to? I would start there - it should all be the same email. If that’s all correct, have you asked Support about it?
Hello Dan. Thanks for your input. Yes, the login to Hubspot and the Google Contacts account I’m syncing to are the same email address.
I have tried signing up for a Hubspot account with a different email address and syncing it to the Google Contacts account, that worked perfectly.
Is there a way for me to clear the cache on my HubSpot account? Just to get rid of the previous sync info? I feel like that might be the key to solving this problem.
You can delete contacts, but there isn’t a “clear my HubSPot cache” option that I’m familiar with. You could likely find a way to create a list of those contacts you brought over with your Google sync (by create date + source) and delete them all.
There’s nothing wrong with the contacts but more of the sync between the Google account I’m trying to sync with and my current HubSpot account. I think I may have to recreate another HubSpot account if I can’t clear the exisiting sync credentials.
