Hi,
I’m trying to connect Gmail and Hubspot.
I click connect and go through the process and after completion (with success message) it still says I need to connect and no emails are being sync’d.
I have tried logging out of both Hubspot and Gmail and logging back in.
I’ve tried deleting Hubspot from Apps in GSuite and then reconnecting.
I’ve made sure I’m only logged in to one Gmail account.
Video of whats happening is here: https://www.screencast.com/t/MtVSOYgAc
Would be really grateful if anyone has any ideas on how to help.
Many thanks,
Rob
Hi @londonandlancs, thanks for your question. This can happen when you have disabled the /ALL folder in Gmail and it is not shown in IMAP. To turn that on, you can go to Gmail Settings > Labels > check “Show in IMAP” next to /ALL folder. Then you should be able to connect without issue!
Worked perfectly…many thanks