I am getting this error when I try to reconnect my email:
Please reconnect your email account.
GmailSubscriptionError{type=INITIAL_WATCH, error=googleApiErrorForApiRequest(GoogleApiError{error=ErrorBody{errors=[Error{domain=global, reason=failedPrecondition, message=Mail service not enabled}], code=400, message=Mail service not enabled}})}
I checked my domain on https://mxtoolbox.com/ and confimred that it is hosted with Googlel. What do I do to resolve this?
Hi @ContactLists,
Thank you for asking the Community!
I understand that you are trying to re-connect a Google email to HubSpot but you get the following error.
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
To start with, for information, I’d like to share these resources that might be of interest:
- Connect your personal email
- Troubleshoot errors when connecting an inbox with IMAP and SMTP
I’d like to invite a couple of subject matter experts to this conversation : Hi @JenBergren, @louischausse and @Jnix284 do you have suggestions to help @ContactLists, please?
I would also recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
Thanks a lot and have a great day!
Best,
Bérangère
@ContactLists were you able to get your email reconnected?
If not, can you share the exact steps you’re taking, with screenshots (any sensitive info can be blacked out) please.