Recently I updated my profile settings, such as language and email signature. However, HubSpot automatically reverts these changes to the old settings.
What is going wrong? What can I do?
Hi @JelleStaal,
Thanks for reaching out to the Community!
It sounds like your account may have a preset signature group causing your email signature to default to the old settings. You can read more about account presets in this knowledge base article. I would recommend connecting with your Super Admin to see if there is a default signature group that’s overriding your signature.
In regards to the language, I wanted to share this knowledge base article regarding customizing default region and language settings in HubSpot. I would recommend trying out the steps for customizing your user profile language and ensuring to click save so your desired changes are reflected in your user profile.
If this behavior persists after verifying you don’t have account presets, I would recommend connecting with the HubSpot Technical Support team where you can share examples in your account and get real-time assistance.
I hope this helps!
Best,
Kristen
Hey @JelleStaal have you ensured you’re saving these settings when you make your edits? The save button should be in orange on the bottom left of the page when you make an edit:
Thanks for advice. The problem unfortunately not solved yet. I think it has to do with logging out/logging in. Whem I am automatically logged out, the settings revert back to the old ones. Anyone expercience with this?