Hello,
We have inserted the form using the script in 3 places on our page:
When submitting the form the box remains blank and no confirmation message is displayed.
In fact in the console we can see error messages of the type:
#hbspt-form-9d24879d-492e-4be0-872e-899350ae1ed9 for HubSpot Form 07df41bd-d1d1-457b-91e4-6fa6b6134a2f. Not rendering form onto the page.
Help! please!
Does anyone know how to make the thank you message appear after completing the form? Thanks!!
@XSP1 - so, to be clear:
- You have inserted the Hubspot form script on your external web page
- You have not modified the embed script in any way
- The web page renders and includes the HubSpot form contents as you expect.
- You can fill and submit the form, but the thank you message does not render after submit
If all the above is true, then I’d be looking closely at the way the thank you message is set up and formatted. Perhaps use of ‘inspect’ functionality on the mibehaving page would show how that message is attempting to render.
Good luck!
Steve