Form Views not updated when submitting form through API

Develop, Build & Integrate APIs & Integrations
1

I’m using a custom form and submitting the data through API. However I’m not getting the form views count correctly.

I’ve tested both API endpoints (v2 and v3):

https://forms.hubspot.com/uploads/form/v2/PORTAL_ID/FORM_ID

and

https://api.hsforms.com/submissions/v3/integration/submit/PORTAL_ID/FORM_ID

I’ve included the cookie token in both request and the form views are still not updated.

Is this thing even working?

2

Hi, @DMihaylov :waving_hand: Can you provide more details? The Form endpoints themselves are functional and supported. But without more details, it is likely the community will not be able to assist.

Questions:

  • Are the form submissions tracking? Or is it that both submissions and views are not working as expected?
  • Is it working for you specifically? But not for some of your contacts? Or is it not working at all?
  • Can you link to a page where the form lives? Or post, using a code block, an example form request? So the community can see how you’ve set things up?

Thanks for the additional information. — Jaycee

3

Hi Jaycee!

Thank you for your response! I already spoke with Lorena Demarco from HubSpot’s support. It seems that there is no way to update form views count when one is using the API.