I’ve created both a landing page and a “Contact Us” form for lead generation. My problem is after testing the form with my personal information (Name, Phone Company Name,etc.) it always shows up with my information. I’ve viewed my landing page as a contact in my CRM and when the form is clicked it still shows my personal information. I’ve deleted that form and created a new one but it still continues to show my information and not a blank submission form. Any ideas on how to resolve this?
Hi @JCutsforth,
In the options tab of the form editor, you should see a toggle to decide whether forms should prepopulate with known values. You can disable it if you don’t want this behavior for your website visitors. For them, it will not be prepopulated. What you’re seeing is due to your previous test submissions.
Generally, I also recommend enabling the “Always create contact for new email address” option. After clearing your cache, you should see your expected behaviour.
If you just don’t want to see your own input but are fine with this behavior for your website visitors, simply clear your cache or open a private tab to test.
Best regards!
Hi there
That is because HubSpot cookies your submission.
You should visit your landing page in an incognito window, then your
details won’t appear as pre-filled.
Frank