It’s very frustrating that core seat users are restricted to only 3 or 5 email templates (depending on account creation date), especially when these are still paid seats.
With HubSpot encouraging adoption of service records and other new record types for cross-team workflows, these restrictive template limits create unnecessary friction and serve as a significant barrier to team-wide adoption.
I see snippets being a workaround, but the sharing/permissions UI/UX should be cleaner and easier. It’s difficult to mass select permissions and organize message templates and snippets.
I would also consider a different naming convention. Message Templates should be renamed something else if their purpose is for sequences. Snippets should be renamed Email Templates.
These two features are just clunky to edit and have lots of confusion based on naming and menu placement.