Thank you all in advance. Have tried multiple times and confirmed with google/whatsmydns that my DNS records are live but have not been able to connect my hub with google domain.
My record type is A and not CNAME that is found in help articles.
@JN31 are you connecting subdomains or a main domain to HubSpot?
- Differences Among A, CNAME, ALIAS, and URL records
- HubSpot A record or CNAME (“If you connect your root domain to HubSpot, the HubSpot UI will show you the IP address you need to set in your A-record. If you only connect a subdomain, it will show you a CNAME record.” h/t @Teun )
Hi Dan,
Appreciate the info regarding different types of records, but really just want the website live.
I have communicated with google domain and confirmed that I added the DNS information correctly and the issue is on Hub’s side.
How do I escalate to a human that will fix vs share another article?
@JN31 so, I’m a fellow HubSpot user, not a HubSpot employee. Just for clarification on my end. I work for a solutions partner, and clients hire us to help them with HubSpot.
So you’re launching a full website in HubSpot, is that correct? Because that, and the difference between the types of records, both matter.
Which Hub + Tier do you have?
Depending on what you have, you may have access to HubSpot Support. That’s the best way to get a human to help. Otherwise, it’s help articles and community posts.