Firewall blocking embed

Marketing & Content Hub Lead Capture Tools
1

Hi,

I could sure use some help here, so thank you in advance for any assistance.

Everything was working fine, until the malware hack. So we fixed it and installed a firewall.
Now, all our embedded forms will not render.
I suspect it is just the firewall blocking the embed, but I have no idea how to allowlist the servers.
This is the embed code:

<script charset=“utf-8” type=“text/javascript” src=“//js.hsforms.net/forms/embed/v2.js”></script>
<script>
hbspt.forms.create({
region: “na1”,
portalId: “20796531”,
formId: “c9d84538-74f6-4515-a4d6-9ca7074078d6”
});
</script>

and you can find it on this page:

https://marketingplanformula.com/1-mpi-agency/

And in our firewall I can add url or ip to allowlist, but either I’m not doing it correctly or have the wrong inputs.

Here is the firewall settings:

Can anyone help me?
Thank you,

Russell

2

Alright, I’m officially lost. I disabled the firewal and it still didn’t work.

Thoughts?

3

Hi @RLundstrom

Thank you for reaching out.

I want to tag some of our experts here - @Anton @alyssamwilie @BarryGrennan do you know what may be happening here?

Thank you!

Best

Tiphaine

4

Thank you I appreciate it.

5

@TitiCuisset There’s an error being thrown of “hbspt is not defined” meaning the hsforms script is not being run. So I took a look in the source and it looks like that script is wrapped in a <code> block wrapped in another script causing it not to run. Couldn’t say why this is happening but should give you a place to start in getting it fixed.

code-wrap.png
code-wrap.png583×456 37.2 KB

6

Thank you, although I’m not sure who @TitiCuisset is.

Appreciate the help.

How did you find the error? I am not seeing it.

What is most frustrating with this is everything was working fine until two weeks ago. We put up the Sucuri firewall and now nothing works.
Their support is worthless.

I’m not sure where to go from here to fix this.

7

So I’m continueing to think about this. On a deeper page in the funnel, we have a typeform application. That seems to work…

https://marketingplanformula.com/2-mpi-agency/

Only the hubspot form doesn’t want to work.

Thanks,

8

Hi @RLundstrom

I would recommend connecting with HubSpot Technical Support to see if they can investigate further here, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you

Best

Tiphaine

9

Thank you @TitiCuisset . I have an open ticket with them. Is there a special entry to technical support? I only went through the main gate and she was great but admited that she wasn’t very technical.

Thanks again.