I created one property “CML Tags” of type Multiple checkboxes, now i am creating one dynamic list by appliying filters of few tags under that property, Dynamic list is created, contacts are updated with given tags but filter is not applied, on UI i can see “_” value selected by default but when i selected the dropdown i can see my tags and there if i am selecting any tags then its working fine. Why?
How this “_” value is selected?
Hi @JDoe3, I hope that you are well!
Thank you for reaching out to us and for sharing the screenshots, it’s really helpful to understand what’s happening!
Have you checked in the settings, in the property section, under that specific custom property?
Can you see this “_” option there as well, please?
Did you try in an incognito tab to see if you get the same error message?
I’d love to put you in touch with some of our Experts: Hi @Aakar, @andrus and @SanjayKumar do you have any insights to share with @JDoe3, please?
Thanks a lot and have a lovely day!
Best,
Bérangère
yes i tried in an incognito tab as well but getting same.
I got one mail from Rayna Barton and i have explained my scenario.
let me explain one more time.
I am working with CML Tags(property created by me)
Now I executed the script for creating a dynamic list with the name “Test20” where I have passed filters in a list
[“tag12”,“tag21”,“wordcloud”] which need to be added under CML Tags.
The list got created and also the tags got added under CML Tags, but on UI i am getting default value ‘_’ as shown below.
Hi @JDoe3, I hope that you are well!
I just wanted to check, do you still need help with this, please?
I understand that you created the options of the dropdown property via API. Please let me know if that’s not the case.
In the settings, and property itself, do you find this “_” option?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I’d love to put you in touch with some of our Top Experts: Hi @Teun, @HubSpot_Corey and @Bortami do you have suggestions to help @JDoe3, please?
Have a lovely day and thanks so much!
Best,
Bérangère
Hi @JDoe3 - Is this property integrated/connected with other apps? If you have an integration, that’s likely coming from that app. Also as suggested by @BérangèreL - have you checked the property values?
If you’re still having this issue. I’d suggest contacting HubSpot support.
Thanks.