Feedback submission response

Developer Support APIs & Integrations
1

Hi, I’m using Feedback submissions basic API with python and I have expanded these fields to response:

"hs_contact_id", "hs_submission_timestamp", "hs_value", "hs_survey_name", "hs_survey_type", "hs_sentiment", "hs_submission_name"

I also want the Response fiel where should be any additional comments. I tried adding “hs_response” and “response” to that list but they do not seem to work. I know there are some feedback which contain response data.

2

Make an API request without filtering the fields and inspect the full response payload. This can help you identify the correct field name that contains the additional comments.

3

It does not work like that. If I don’t name the properties like that only ones returned are hs_createdate, hs_lastmodifieddate, and hs_object_id.

4

Hey @eriktheslayer,

The response is captured in a property called “hs_content”. So by appending this to your request using the query parameter “properties=hs_content” will return the information you require (survey responses). For example my contact has responded to a CSAT survey, see below:

454×191 17.7 KB

I can make the following request to retrieve the information:

GET https://api.hubapi.com/crm/v3/objects/feedback_submissions?properties=hs_content
RESPONSE
"results": [
 {
 "id": "361419843598",
 "properties": {
 "hs_content": "This is a comment I left in the survey!",
 "hs_createdate": "2024-09-04T08:04:33.750Z",
 "hs_lastmodifieddate": "2024-09-04T08:06:26.897Z",
 "hs_object_id": "361419843598"
 },
 "createdAt": "2024-09-04T08:04:33.750Z",
 "updatedAt": "2024-09-04T08:06:26.897Z",
 "archived": false
 }
]

I’ve also recorded a video running through how this works:

Also, I found this property (hs_content) by polling GET /crm/v3/properties/feedback_submissions to see what properties were available to pull using the API.

I hope it helps!

Jack

5

Thank you for your response! I got it now.
I did not know that the available properties could be polled that way.