How can I distinguish between fake clicks and opens and real clicks and opens on sequenced sales emails?
Hi @CReyes91,
HubSpot filters out not activity: Understand HubSpot Sales email open and click tracking | Knowledge Base
“HubSpot will not generate open or click events for sales emails when the interaction comes from a non-human source, such as bot activity.”
Best regards
We reviewed this activity and it appears similar to a robotic spam filter or something. All opens and clicks are happening the same minute the email was sent, including multiple opens/clicks and documents are opened for 0:00.
@CReyes91 if your convinced that it can’t be human activity, you could flag it with HubSpot support in-app I chat or email.
In general, as per the documentation, HubSpot will attempt to filter it out. It’s likely a cat and mouse game however and not all bot engagement can be detected reliably. When it isn’t, HubSpot can’t flag it as such either.