Hi there,
For our call-back & question forms; we created a workflow with the event occurrence delay. (see screenshot below)
So the workflow is built like this:
- If a contact that already has a contact owner, then it goes down to the correct communication channels & adds a task for the owner for example
- If a contact doesn’t have an owner just yet, we first enroll them in another workflow (to assign the lead) & + add event occurrence delay & then continue on another if then branch.
HOWEVER, sometimes, a lead is already picked up by sales via the Inbox, that the lead is in the workflow, went on the “no contact owner” branch but milliseconds later, they got an owner
--> the current event occurrence delay “property value changed” is then never triggered (because it got updated milliseconds before the delay)
IF however, we would have a “Property value known” filter type; then our problem would be solved.
Now we reverted back to normal “x minutes” delay filters & if/then branches; but that means our lead-to-sales-time is a bit longer (due to implementing a ‘safe’ amount of delayed minutes).
Event occurrence - Property value KNOWN