When creating and sending sales sequences, I’ve noticed that contacts will reply to/click/open a sequence email. Many times these emails are not tracked in the sequence metrics it looks like. I’ve recently learned that engagement tracking stops after a contact finishes. This should be improved as some sequences may be a single email send and then it ends, but we want to track how it did past when a contact finishes. My team doesn’t like needing a “sequence end” task to allow the contact to stay enrolled longer. This should be a native part of sequences.
Status: Idea Submitted