Hubspot payment links have been down for two days. Our new customers are unable to submit a payment and our team has been able to recreate this issue on demand.
Steps to recreate:
1) Go to the contacts profile
2) click payment links
2) create new link
3) Create custom line item - add name and monthly billing frequency, add any unit price, then save.
4) Click Create
5) Copy and open the payment link
6) After card details are entered and Pay is clicked, this error pops up
Can we please get some traction on this. I’ve checked the status board and it shows all services to be up and running.
Hi there @BWright53,
Thank you for posting to the Community!
If you clear your cache by following the steps here are you still receiving the same error? If so, can you confirm if this is only happening when creating new payment links or is it happening to existing payment links as well?
Thank you!
Cassie, Community Manager
I’m not sure if my email reply went through so I’m posting it here as well:
It’s not a cache issue - we’ve done that and it’s not isolated to a single user. Our new customers and our team can recreate it using the steps I listed.
When you say existing payment links are you referring to ones that were created and we try multiple times? Our payment links are monthly reoccurring (essentially a subscription) so we would not be reusing any.
We are not new to this process, we’ve been using it for years so it’s not a process error on our end.
I’m suprised this isn’t being reported as its affecting Hubspots revenue.
It’s not a cache issue - we’ve done that and it’s not isolated to a single
user. Our new customers and our team can recreate it using the steps I
listed.
When you say existing payment links are you referring to ones that were
created and we try multiple times? Our payment links are monthly
reoccurring (essentially a subscription) so we would not be reusing any.
We are not new to this process, we’ve been using it for years so it’s not a
process error on our end.
I have the same issue!. Is there any resolution?
