error while enrolling new contact via API

Develop, Build & Integrate APIs & Integrations
1

I am getting the following error while enrolling a new contact to the workflow via API calls,

{
“status”: “error”,
“message”: “Unable to enroll contact that is enrolled in an unenrollment list”,
“correlationId”: “cbe66e8d-579f-4820-8f14-d1b3f3e3ba44”,
“type”: “SUPPRESSION_LIST”
}

Any help is appreciated.

Thanks

2

Hi @sowlab ,

Does the workflow have any unenrollment triggers? If so, it could be that the contact is unenrolled and can not be enrolled again.

3

ok thanks

4

Hi @sowlab

Does the workflow have any unenrollment triggers? If so, it could be that the contact is unenrolled and can not be enrolled again.

If you are facing the above case, then you need to set a parameter ‘allowContactToTriggerMultipleTimes’ to true in the actions array so if a contact gets unenrolled from the workflow because of a goal condition so this parameter will allow that contact to enroll again.