Im getting an enrollment status error for my sequences. It also says that my open rate for my second email is 0% when it usually is 40-50%. My google account did get suspended in the middle of the sequence but I immediatly fixed that issue. This caused my inbox to be disconnected and then I reconnected it.
If this is an issue, will I need to just re-enroll all the contacts at step 2 if they all got step 1?
Hi @tmccraney,
Hard to say without being able to poke around your portal. Have you checked enough contact records to verify whether the email is logged to these records? I’d say if I had checked 15-20, I’d feel safe enough to assume that the first email step of the sequence executed for everyone.
You can either do this manually or in bulk by filtering for Last contacted date of these contacts, for example by creating a view of your sequence contacts under Menu > Contacts > Contacts and adding the Last contacted column. If your sequence executed the first step, all should have the same Last contacted date.
If that’s the case, yes, you can re-enroll contacts and whatever step the sequence broke off before.
Best regards!