Empty Properties in Export

Smart CRM & Sales Hub CRM
1

Hello,
I’m having trouble exporting my lists. In the result file some properties are presented as empty, even though the values are not empty in CRM itself.
Lists are static and contact-based.
Switching the result file extension from .csv to .xlsx does not help.

Here’s a screenshot, all the columns starting with ‘Website URL’ are empty and they should not be.

image.png
image.png959×623 39.3 KB

2

Hello @AShamuratov ,
Often the website url property is stored on company level. Can you make sure the Contact level property of website url is filled and not the company level one. If yes this should not happen so assuming its on company level:
If you use a filter in your list such as (see image)

FCorbaci_0-1701345607128.png
FCorbaci_0-1701345607128.png346×196 12.3 KB

When exporting your list you will be able to access the website url information of the contact’s associated company.(see image 2)

FCorbaci_1-1701345653922.png

Let me know if this helps,
Best,
Firat

Best,
Firat

3

Hi @FCorbaci

So we can export associated object information as long as it is part of the list filter criteria!?

I did not know that. You learn something new every day! :grin:

Frank

4

Hi,
I am 100% sure that it was possible to export Static and Contact-based lists with both Contact level and Company level properties, I used to do it all the time throughout this year.
I wonder why I’m having trouble now, even though I’m doing it exactly as did before.