Hi guys!
I’m trying to upload a youtube video on my blog, but after putting the embed code on the box (Insert > Video > External Video) I’m not able to see the preview or upload the video (as the image attached).
Does anyone know how to fix it?
Hi @LukeOliveiraBR,
Thanks for reaching out to the Community!
I would recommend clearing your cache and cookies and trying to embed the video in Incognito mode. Here are a few articles on how to clear cache and enter private browsing mode in Google Chrome:
Google | Clear cache and cookies
If you’re still seeing this issue after clearing cache, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter where you’re able to share links and our support team can access your account to troubleshoot this issue.
Thank you,
Kristen
Hello! @LukeOliveiraBR
It seems like an unexpected error, but still, There could be a few reasons why you’re encountering this problem. Here are some steps you can take to troubleshoot and potentially fix the issue:
1. Check Embed Code: Double-check that the YouTube embed code you’ve copied is correct. Make sure you haven’t accidentally truncated any part of the code.
2. Browser Compatibility: Sometimes, certain browsers might not render the preview correctly. Try using a different web browser to see if the issue persists. If it works in one browser but not another, the problem might be browser-specific.
3. Cache and Cookies: Clear your browser’s cache and cookies, as well as any caching plugins you might be using on your blog platform.
4. Contact Support: If none of the above steps work, consider reaching out to HubSpot support. They might be able to provide specific guidance based on the issue you are facing.
Let me know if you have any follow-up questions ?
If my post was helpful in addressing your query, Support the community by indicating it as the solution.
Best regards,
Jigar Thakker
Hi guys!
I really appreciate your time to try to help me.
I tried all the suggestions, but anyone worked. That’s why I opened a ticket to Hubspot support.
Regards,
Lucas