we have the issue, that eMails stop beeing logged automatically on the deal view of an associated company. It is very strange, as for example one day before everything worked normally and the next day the mails are just shown on company view. The recepients as well as the associations or any other settings are not changed. It is almost with all deals that way. We use GMail and also have the integration and synchronisation with HubSpot. If you have any ideas on how to solve this problem it would be very helpful!
Thank you so much for your quick reply!! The article was very helpful, I already had these settings. The problem might be, that only mails from open deals are logged. So if the stage chnages to “Won”, it probably stopps logging. Do you know, if there is a way of changing that or if something else is problematic?
