I have multiple Hub Id’s that each a unique log in and not tied to the other. My newest account is having trouble with logging emails. There is an integrated gmail account and the sales extension . Google Chrome is not behaving so it can not be used always. It is possible I will miss emails going out due to using my phone to send an email or another browser. However, all my incoming emails should be logged.
This is critical to success.
What am I doing wrong?
Thanks in advance.
@jennysowyrda any ideas?
Hi @ctkitchen,
You can use your bcc address when sending emails from any email client and that will ensure all emails are logged to the contact records.
The incoming emails will depend if the emails are replies to emails you sent that were logged. Email replies will log, however unless you are using the conversations tool, incoming emails will not be logged by default.
Thank you,
Jenny
Hi @jennysowyrda I need to kick this around. The adding of a BCC is a struggle.
Hi @ctkitchen,
What is the breakdown in regards to using the chrome extension? That will automate the process of adding the bcc address, so if you can elaborate on where this is not working (and send along any screenshots) that would be great!
Thank you,
Jenny
I work at the sop 4 hours a week, so 99% of correspondence is done on my iphone. I could potentially use the Hubspot app.
Additionally, we are hiring a new person who will work when I am at the shop and will need to use the desktop computer I use. I have an ipad that could be used instead of my phone, but I need logging and tracking.
The email is gmail based.
HI @ctkitchen,
The app will enable you to log and track emails that are sent from a phone or tablet.
Thank you,
Jenny
I can confirm that having just sent a customer prospect a logged and tracked email using the Hubspot plugin in G Suite has *not* resulted in his reply email being logged in Hubspot.
I can clearly see his reply in G Suite, but his reply does *not* display under Emails for his customer contact record in Hubspot CRM.
I don’t understand why this seems to work for some customers/prospects, but not others.
I’ve exceeded my 200 notices now for the month, so may not be able to do much with this. Please advise further.
I must say email is something that seems to cause Hubspot a lot of problems.
Will
I’m finding I’m having this problem intermittently. Some emails from my contacts seem to log and others don’t.
All emails I send are sent from my G Suite inbox (using the Hubspot plugin) and have the Logged and Tracked options ticked, but still not all replies get logged automatically.
Based on what you wrote about Conversations, do I understand correctly that if I were to also add my G Suite email address as the Conversations team email inbox address, this would correct the non-logging problem or is there more to it than this?
I find the system here at times very confusing, so if there are any direct steps that need to be followed to definitively correct this non-logging problem, can you please outline them in detail? I’m sure others would also benefit from this.
Thanks,
Will
@WillH1 Hi WIll,
This may seem an odd question and I apologize. Are you sending the emails from a phone or ipad? I have trouble with logging and tracking when using my phone and ipad.
The second option, if you send the email through the Hubspot portal, rather than G suite, will you receive the sent email in Gsuite and will the reply track and log?
Chris
@jennysowyrda Jenny - logical?
Hi @gelflex-cc Chris,
I don’t use an iPad or iPhone for business mails. I’ve got the Hubspot app on my Android phone, but so far have only used it just to see activity/whether mails and chats are registering.
If I send an email through the Hubspot portal, it logs I’ve sent the mail, but it doesn’t necessarily log replies. This ties in (as far as I can see) with the problem I reported in another thread where an registered contact forwarded me a message and Hubspot interpreted the message as coming from the original source, not the person who forwarded it to me (my registered contact in Hubspot).
Since then, no messages sent to me by this person get logged. Only my replies back to him get logged.
I just tried sending an email from one of my spare email accounts to my G Suite/Hubspot registered account (after adding my G Suite address as my team email address), but Hubspot has flashed up the message:
“We’re experiencing delays across conversations, workflows, lists, reporting and email sends.
Investigating - We’re currently experiencing delays across conversations, workflows, lists, reporting, and marketing/ service hub email sends. We’re actively investigating the cause of this issue and will update this page when more information is available.”
Nothing appears in my team mailbox at the moment (all sorts of emails appeared when I first ste this up last week) even though there should at least be the email I sent a few minutes ago. Must be because of the problem mentioned in the Hubspot message above.
I’ll have to come back to this tomorrow.
Has this always been so hard to manage?
Thanks,
Will
I’ve just had a new message from Hubspot saying there have been problems since around 11:30am.
There seems to be some sort of major problem here.
Considering I’ve had a number of emails from customers and prospects that won’t now long themselves in the system, what should I do?
Thanks,
Will
Hi Will @WillH1 ,
I know this is not optimal when I am missing an email in my CRM, I use the forward email (hub id)@forward.hubspot.com
When I know ahead of time I need it (if I remember) the I use the bcc (hubid)@bcc.hubspot.com
Yes there have been issues today. They are working on fixing them. I can see pieces have been restored.
Hi @gelflex-cc
Thanks.
Unfortunately, once again I typed a detailed reply in response to your advice below (appreciate you highlighting the bcc and forward functions, which I have added as contacts to facilitate use), but the system seems to have just eaten it. It’s gone.
Maybe things will improve.
Will
@WillH1 Can you explain what you are experiencing when you type out a response and it disappears?
I have had issues with my post failing. This is very frustrating. When it happens, I am copying what I intend to say and going to another browser, edge. Yes, it is less than ideal, but for me, it is better than getting more frustrated each time the post fails. And at the time, if the post says it fails but actually post, I am less than amused.
I often wonder what in the background is happening when something I am trying to accomplish on the computer fails. Did I overload the extensions I love to use? Is there a conflict within my personalized settings? Have I been surfing too much even though it is all in very specific places, email, and crm? What in the world did Google do or change to effect this? Unfortunately, I am not technical enough to know the answer or make the change. I want what I want and I want it now or preferably yesterday.
This current issue affecting all user is not something I have experienced in the past, the fix may help fix some issues we are experiencing.
Hang in there. For me it is worth it. This is the 4th company I have brought HubSpot to and I am working on two others.
Chris
Hi @WillH1,
For the emails not logging and tracking with the boxes checked, can you please send along screenshots of:
1. Emails being sent with bcc addressing populating (for logging) and track box checked (for tracking)
2. Screenshots of the email response
3. Screenshots of the contact’s timeline
The responses will only log if they are responses to the original email which contained the bcc address. If you can send along the examples, I am happy to take a look!
_______
In regards to your message disappearing, I apologize for the frustrations this causes. I am investigating this issue and if you are able to reproduce it at a time when you can collect a har file (the har file collection would have to be started before clicking submit post, which I realize is not ideal) I would appreciate having that information!
@gelflex-cc if you have har files as well, please feel free to send them my way!
Thank you!
Thanks. Your message only appeared after I typed my response to Chris.
I’ll have to come back to you about this. I’m just too pushed up with work at the moment.
I was under the impression that if I sent an email from within Hubspot or from G Suite with the HS plugin enabled, there was no need to include the BCC address. Is this not the case?
I have had quite a few messages log and track correctly without using the BCC address. It’s just 2-3 contacts that this seems not to work for (for whatever reason).
Thanks.
Will
When I have the information you requested, how should I get it to you?
Thanks,
Will
@WillH1 Hi Will,
Testing is not my favorite because I want it NOW, however, providing the screenshots enables the HubSpot team, or the community, to see what is going on and better assist.
Please stick with it. I love my sales starter (another account) and all its features.
Chris