Emails not logging

Smart CRM & Sales Hub Gmail Sales Extension
1

Hi, free user of Hubspot for 2+ years here. My emails (gmail) have stopped logging in the last few weeks. I haven’t changed settings, I’ve tried adding the BCC into the email, but that also doesnt work. I use Gmail and have the Chrome extension for it. Never had an issue until the past few weeks

2

Hey @JManson7 , thank you for posting in our Community!

I’m sorry to hear about the trouble you’re having with email logging in HubSpot. To address this issue:

  • Please ensure that your HubSpot Chrome extension is enabled and up to date.
  • Check your Gmail settings within HubSpot to confirm email logging is turned on.
  • Verify that you’re using the correct BCC address provided by HubSpot.

If this persists, the more information, screenshots, and details you can provide, the better I can advise on the next steps.

Kindly,

Pam