Emails are not being logged

CRM & Sales CRM
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1

Someone sent me an email and I got that email from my email provider but it did not get logged into my Hubspot. I have IAMP and SMTP enabled. Yes the clients email is stored as a contact. I even created a test client and used one of my old emails and that wasn’t logged either.

2

Hi @DAnderson60,

Was this a net new email (and not a reply)? HubSpot only logs incoming emails to your personal connected email address when their replies, see here: Understand reply-only email logging rules

  • The original email was sent through the CRM or sent from your connected personal email client with the sales email extension or add-in installed and the Log checkbox selected.
  • The original email was not sent to an email address or domain listed in your Never Log list.
  • The personal email address is still connected when the reply is received.
  • The reply is sent to a personal email connected by the user who originally started the thread.
  • The sender of the reply is an existing contact in HubSpot.

If you connect a team email address to HubSpot, you can view, manage, and reply to incoming emails in the conversations inbox.

Hope this helps!