Hi! I only use one feature of hubspot, the popup that collects info then we send them an automatic email. Used it for 5 years, I went in today to update a few words in the email, and it says I need to upgrade my account in order to edit the email. The email is already going, its been going. Why can I not edit what I have? So now, I either have to turn off the pop up, or not have an email, because the pop up and email say two different things. Its confusing.
Hi @ELucie,
Thanks for reaching out to the Community!
Could you please provide us with more details? What type of subscription do you have? Preferably screenshots of the messages you are seeing and the sections where you are, so we can thoroughly review the situation.
Thank you!
Diana
Hi @ELucie,
I understand how frustrating this can be, especially when you’ve been using the feature for years without any issues. HubSpot periodically updates its pricing and feature access, which might be why you’re now seeing an upgrade requirement for editing the email.
To work around this, here are a few options you can consider:
- Check Your Subscription Plan – If you’re on the free plan, HubSpot may have recently restricted email editing to paid tiers. You can confirm this in your Settings > Account & Billing section.
- Duplicate & Recreate – Since you can’t edit the existing email, try creating a new automated email under Marketing > Email, then update your popup to use the new email instead.
Let me know if you need further guidance!