Email templates should be available for agents from custom objects. Right now, we get a large, red X.
Status: Idea Submitted
Yes this is much needed! When creating an email from a custom object, the templates option is grayed out and states “This feature is coming soon”. If you instead initiate the email by clicking on an associated contact’s email address from the associations sidebar, then templates are available but the email is not automatically associated to the custom object, which is an annoying manual step leaving room for lots of human error. We have a large number of users with paid Service Enterprise seats to be able to access snippits and templates, and then they can’t actually use templates on these objects. Please please make this available!
@Mordecai it looks like this feature is now available 