Email still processing after an hour

Marketing & Content Hub Email Marketing Tool
1

Hi,

i have signed up for free account.

Sent 4 emails as test and after 1 hr all siting as ‘processing’.

Can anyone please assist?

Thanks

2

Hi @l_palad,

HubSpot uses automated systems to make sure that all users are following HubSpot’s Acceptable Use Policy and Terms of Service. “This process is important in protecting our customers’ experience with our platform.”

If this is your first email in a free acount, the long processing time is very likely caused by these automated systems checking what’s going on in your test. You can learn more about how these systems work here: Account suspension | Frequently Asked Questions

Unfortunately, you’ll have to simply wait until it’s done.

Best regards!

3

Hi, as the free account is showing sometime this issue Due to this reason I purchased the premium acount for grow youtube audience. So that we could easily perform the email marketing in a better way. But still you could use the free account. Only optimize it and do proper setting of it. The issue will be resolved then the emails will be sended within few minutes.

4

Hi @DDamon hope you are doing well!

Thanks for sharing :slightly_smiling_face:

Best,

Diana

5

I have the same problem Have used Mail Chimp also in the past and that is always instant

Sounds like too much re tape included in the HUbspot system I have spent a long time putting my email together and for this to happen is frustrating

6

Hi @ACAMERON9,

Thanks for reaching out to the Community!

Did you have a chance to review Karsten’s response regarding this topic? At the moment, it’s the most accurate information, along with the reasons why there might be delays. However, if what he mentioned doesn’t apply to your case, please tell us more and share additional details and screenshots so we can look into what might be happening in your situation.

Thanks!

Diana