Email Signature Coding Issue

Smart CRM & Sales Hub Account & Settings
1

Hello,

I have been using the hubspot email signature tool for a while and it is great, however recently the html code produced is changing the formatting of the signature i see from the tool to something completely different once i paste the html code. Please see what i have provided below. I have done different browsers and the refreshing the cache. Any assistance is appreciated.
expectation:

expectation.png
expectation.png384×316 36.6 KB

Reality:

reality.png
reality.png541×491 38.9 KB

I have attached the code below:
<table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr><td><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr><td style=“vertical-align: top;”><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr><td style=“text-align: center;”><img src=“data:image/jpeg;base64,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” role=“presentation” width=“130” style=“max-width: 128px; display: block;”></td></tr><tr><td height=“30”></td></tr><tr><td style=“text-align: center;”><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial; display: inline-block;”><tbody><tr style=“text-align: center;”><td><a href=“//facebook.com” style=“display: inline-block; padding: 0px; background-color: rgb(14, 24, 47);”><img src=“https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/facebook-icon-2x.png” alt=“facebook” width=“24” style=“background-color: rgb(14, 24, 47); max-width: 135px; display: block;”></a></td><td width=“5”><div></div></td><td><a href=“https://www.linkedin.com” style=“display: inline-block; padding: 0px; background-color: rgb(14, 24, 47);”><img src=“https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/linkedin-icon-2x.png” alt=“linkedin” width=“24” style=“background-color: rgb(14, 24, 47); max-width: 135px; display: block;”></a></td><td width=“5”><div></div></td><td><a href=“//instagram.com” style=“display: inline-block; padding: 0px; background-color: rgb(14, 24, 47);”><img src=“https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/instagram-icon-2x.png” alt=“instagram” width=“24” style=“background-color: rgb(14, 24, 47); max-width: 135px; display: block;”></a></td><td width=“5”><div></div></td></tr></tbody></table></td></tr></tbody></table></td><td width=“46”><div></div></td><td style=“padding: 0px; vertical-align: middle;”><h2 style=“margin: 0px; font-size: 18px; color: rgb(0, 0, 0); font-weight: 600;”><span>Try</span><span>\ </span><span>Try</span></h2><p style=“margin: 0px; color: rgb(0, 0, 0); font-size: 14px; line-height: 22px;”><span>Trial</span></p><td style=“margin: 0px; font-weight: 500; color: rgb(0, 0, 0); font-size: 14px; line-height: 22px;”><span>Longevity Achieved</span></td><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial; width: 100%;”><tbody><tr><td height=“30”></td></tr><tr><td width=“auto” style=“width: 100%; height: 1px; border-bottom: 1px solid rgb(183, 221, 209); border-left: none; display: block;”></td></tr><tr><td height=“30”></td></tr></tbody></table><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr height=“25” style=“vertical-align: middle;”><td width=“30” style=“vertical-align: middle;”><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr><td style=“vertical-align: bottom;”><span style=“display: inline-block; background-color: rgb(183, 221, 209);”><img src=“https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/phone-icon-2x.png” alt=“mobilePhone” width=“13” style=“display: block; background-color: rgb(183, 221, 209);”></span></td></tr></tbody></table></td><td style=“padding: 0px; color: rgb(0, 0, 0);”><a href=“tel:111 222 3333” style=“text-decoration: none; color: rgb(0, 0, 0); font-size: 14px;”><span>111 222 3333</span></a></td></tr><tr height=“25” style=“vertical-align: middle;”><td width=“30” style=“vertical-align: middle;”><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr><td style=“vertical-align: bottom;”><span style=“display: inline-block; background-color: rgb(183, 221, 209);”><img src=“https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/email-icon-2x.png” alt=“emailAddress” width=“13” style=“display: block; background-color: rgb(183, 221, 209);”></span></td></tr></tbody></table></td><td style=“padding: 0px;”><a href="mailto:john@smth.com" style=“text-decoration: none; color: rgb(0, 0, 0); font-size: 14px;”><span>john@smth.com</span></a></td></tr><tr height=“25” style=“vertical-align: middle;”><td width=“30” style=“vertical-align: middle;”><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr><td style=“vertical-align: bottom;”><span style=“display: inline-block; background-color: rgb(183, 221, 209);”><img src=“https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/link-icon-2x.png” alt=“website” width=“13” style=“display: block; background-color: rgb(183, 221, 209);”></span></td></tr></tbody></table></td><td style=“padding: 0px;”><a href=“//www.google.com” style=“text-decoration: none; color: rgb(0, 0, 0); font-size: 14px;”><span>www.google.com</span></a></td></tr></tbody></table><table cellpadding=“0” cellspacing=“0” border=“0” style=“vertical-align: -webkit-baseline-middle; font-size: medium; font-family: Arial;”><tbody><tr><td height=“30”></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>

2

Hi @TTruong8 and welcome, we are delighted to have you here!
Thank you for asking the HubSpot Community!
Is this happening in the CRM or in another email provider like Gmail, please?
If it is from another email provider, can you specify which one it is, please?
Did you edit the signature recently for it to change the formatting?
You used the HubSpot signature tool and you just pasted the HTML code into your email provider, please let me know if that’s not the case.
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

For information, I’d like to share this article “Email Signature Management: Tips and Best Practices” that might be of interest.
Also, I’d love to put you in touch with some of our Top Experts: Hi @Anonymous, @Stephanie-OG and @alyssamwilie do you have suggestions or tips to share with @TTruong8, please?
Have a lovely day and thanks so much!
Best,
Bérangère

3

Hi @BérangèreL

Thanks for replying.
This is happening in all places I am putting in the signature. Hubspot & Gmail.
I did not edit the signature, i am just making an updated on from the hubspot tool.

I am just pasting the HTML code into your email provider or html code view such as codebeautify. But I also copied it into hubspot’s email signature section and the results are still the same.

All the screenshots I provided is what is happening, the tool shows me what it should look like, but once i copy it be it copying it from the tool or the html code, the results looks the same.

Any help is appreciated, I have done all I can search for to do. I have used this tool to make signatures before but this problem never came up.

4

Hi @TTruong8 and @Wattagemedia, thank you for the additional information!
Let’s see what our Top Experts can share: Hi @sylvain_tirreau, @jeremymandle and @Anton do you have suggestions to help @TTruong8 and @Wattagemedia, please?
Have a nice day and thanks so much!
Best,
Bérangère

5

Hi,

You have an error in you code. To fix it:

Replace :

<span>Trial</span></p><td style="margin: 0px; font-w e i g h t: 500; color: rgb(0, 0, 0); font-size: 14px; line-height: 22px;"><span>Longevity Achieved</span>

By :

<span>Trial</span></p><p><span>Longevity Achieved</span></p>

Be aware that I replaced “w*ight” by “w e i g h t” because the word is forbidden here.

Tell us if it’s what you wanted.

Best

6

Hi there,

Thanks for this, but this was auto produced through the signature maker. Would i need to be editing this each time? doesn’t seem to be a good method.

7

Hi,

I’ve never encountered this problem. I think you should try regenerating another signature and see if the problem persists. If it does, you should report it to the generator’s designers.

8

Currently, using a plain text version on HubSpot until we can resolve as unlike yourself, ours works fine in Outlook/Gmail.

Although I suspect we have an issue due to an animation of our logo being used in the signature field

--

Jack Watson

Director @ Wattage Media

Website design / Printing Company

e. info@wattagemedia.co.u