Thank you for the comments, feedback, and honesty. I understand the frustration that the lack of functionality, and stagnation over the last 3 years is causing. Recognizing the repetitiveness of this comment, I will say we are actively moving towards bringing a solution for this into HubSpot.
What I am looking for now is to start pulling apart this problem with all of you individually. We are looking to understand all of your use cases in greater detail, and needs from a reply tracking solution. This will also be the pipeline we use for getting customers into an Alpha/ Beta once we have reached that point. If you are interested in providing feedback as we build out a reply tracking solution in HubSpot, and participating in an Alphas/Beta, then please fill out this form.
I hope everyone here is doing well during these stressful times.
And be able to use “replied to marketing email” as a trigger and as a goal in workflows to opt out of the workflow for nurturing campaigns built in workflows instead of sequences.
This would be incredible! I’m creating a lead nurturing workflow sends leads specific emails based on the info they share with us via forms. The emails ask more questions and it would be great to turn the nurturing emails workflow off based on a reply so that our SDRs don’t have to do it manually, or potentially forget and look foolish and discredited.
Being able to track replies would be excellent, it can also help you avoid spamming contacts that might have already communicated to you through a campaign email - “has replied to marketing email XYZ” and “has NOT replied to marketing email XYZ”
also being able to see the number of forwards, (I understand we cant see who emails were forwarded to) being able to differentiate between those that received the email initially and opened it/replied and those that received the email through a forward.
Would gladly be apart of the beta testing as I seem to get the option for a lot of other features as well! (Would be great when Beta testing if we had a section for feed back though )
Thank you for trying to find a usable work-around, while HubSpot tries to build the feature.
However, it’s not a viable work-around for when our clients are replying to the multiples of contact owners we have on our outgoing email campaigns. Their specific questions in their reply would be routed to one inbox and not get to the contact’s owner. Creating a workflow to notify the contact owner to call disregards our valued client taking the time to type a thoughtful communication in their reply.
Also, the analytics on these replies would be a separate report to run. Not very efficient.
The lack of tracking something that is actually generated by HubSpot is a major miss.
The fact that the basic funcitonality requested nearly 3 years ago does not demonstrate the kind of responsiveness to customer needs one would expect from a program which is so strong in other areas.
Highly agree! The purpose of our marketing emails is to have someone respond and inquire for more information! We do provide other means of replying (phone number, “click to email”, etc.), however, it is impossible to track who called one of our staff members because of a marketing email. “Reply to” analytics would tell me whether or not our email marketing is worth it!
@Levi hey yea - So right now our goal is to get to an Alpha by the end of September. This is a goal we are setting, but it is subject to change. In a comment above I posted a form here. Make sure you fill this out if you are interested in being included in this Alpha. We will select a handful from that list to get early access and to give us early feedback.
You will need to have your `reply-to` address be a connected inbox or a HubSpot hosted/ fall back inbox. For connected inboxes we will only support Gmail or Outlook inboxes. The first step in this project will be surfacing data in HubSpot on which contacts are replying to which emails. ex/
This data will show up on individual email reporting pages, as well as the global level across email campaigns in the email analyze reporting pages. We will also enable this data to be used in the lists and workflows tool. ex/
Is there any plan to include marketing email replies as an option in the future? It would be super helpful… for us, it prevents the issue of them receiving a follow up email encouraging them to book a meeting when they might have emailed to give a valid reason for not booking a meeting or requesting more information first. In those events we might end up frustrating prospects if we don’t take them off a workflow and assigned to a rep to follow up instead.
Hi folks- We are ~3-4 weeks away from kicking off the Alpha for this project. We had a lot of people sign-up, so we had to do 2 things:
The Alpha signup form is now closed. As soon as we are comfortable with the stability of the solution, we will open this back up & make it generally available.
We were only able to select a portion of those who signed up to participate in the Alpha. For those folks who were selected, I’ll be sending instructions on how to get access to the alpha and more information on how it will work.
For those folks who weren’t selected, I’ll be reaching out to let you know. You will also be the first to get access as soon as we progress to the next stage.
Thank you for all your patience, and I am looking to finally getting this one resolved for you all!
Didn’t read through the whole feed but the functionality to knock people out of a workflow after directly replying to a worflow email would be an awesome add. Many of my workflows are set up for sales folks so being able to not over send to people that have started the dialogue with a rep would be great.
I’m glad to hear the Alpha for this should be launching soon. This is a critical component for our team as well, so I’d like to be considered for any other Beta or early release on this feature!
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