This is a very basic need.
Everything is in place withing the email integration to track so why the option isn’t there for us to enable is a big questionmark.
If you can’t track replies properly, sending out email is nothing different than handing out physical, paper flyers in the streets.
Good luck with tracking anything from that.
This best practice 101 (trackability) is just as important as deliverability.
That it isn’t there still, is crazy.
Its been a year since this idea was posted… How does a marketing and sales software not track this super basic metric???
It’s very frustrating that this isn’t possible. We’ve run multiple campaigns where the primary CTA is just to respond with a good time for a call. The response rates have been great - as a CTA format it’s more effective than a landing page at generating the same thing - but measuring this kind of campaign is a nightmare because we have to manually count the emails in a busy sales inbox.
It’s possible to do this with emails tracked from sidekick, so why can’t I do it with HubSpot email campaigns? Sidekick isn’t funtional enough to replace an email campaign; but email campaigns don’t track as well as sidekick.
@jmiller2 Here is another thread requesting this! Can you upvote?
We desperately need this feature !!!
Very surprising that this still hasn’t been done!
We use Workflows, and when we receive replies, they need to appear in the contacts feed so we can then reply via HubSpot…they also need to be tracked, so as mentioned we can use if/then branches for these instances
I feel like hubspot have done a lot of things really well - but email integration and functionality seems to be lacking!
We could REALLY use this!
We need this too! Replies are the future of email marketing!
I need this. Please make it happen. Please!!!
How. How is this still not built yet?
How has this not been added yet? What a giant oversight. Please get this added ASAP.
having just moved to the Hubspot platform i am surprised to see that it doesnt have this very basic feature that is readily avialable in other marketing email platforms.
Please add.
Such a basic and crucial feature! Please add!!
Agreed! I saw in a support thread that this feature is not available because people do not typically respond to marketing emails… Well, HubSpot users aren’t typical marketers 
I try to get engagement from my emails including replies.
Second the point that was mad that it should also be in workflows as well.
Hey Hubspot - we would also support this product feature - particularly important for workflows + event marketing
I, like the majority of users here, am a huge supporter of this functionality. It does seem mindboggling that a service that has done so much to allow for personalization of emails and encourages content that should illicit a response would leave off tracking for one of the simpliest, most immediate options that the recipient has at their disposal…the reply.
Fix this Hubspot.
Keith
I find it impossible to work without seeing email replies. Having to toggle back and forth in gmail defeats the whole purpose of a supposedly industry-leading CRM and Sales & Marketing Platform.
I find it impossible to work without seeing email replies in an inbox fashion. Having to toggle back and forth in gmail defeats the whole purpose of a supposedly industry-leading CRM and Sales & Marketing Platform. Please follow link to upvote: https://community.hubspot.com/t5/CRM-Email-IMAP-Setup/How-do-I-know-when-a-contact-has-sent-me-an-email/m-p/206715