I’ve been using Hubspot for months with no issue but this morning I noticed I couldn’t send any emails as my account had been disconnected. I followed the instructions to reconnect and it worked for a few mins but quickly disconnected again.
I asked my email provider if there were any issues, and they have said no issues on their end (ionos).
After speaking to HubSpot support via instant chat they suggested I clear cookies/cache which I did and also tried to log in via incognito. Still would not work and I got these error messages:
“Unable to create inbox for this user” and “Could not submit settings. Please try again.”
Support also asked if I’m using the same email for user and inbox (which I am) and said that usually, this needs to be different. It’s been working this way for months so not sure what has changed, but I’ve updated it so that the email for my user account is different to the email I use to contact customers. Still not working.
Edit: I am also set as a super admin on the account too
Any help is very much appreciated. Thanks in advance
Also dealing with this problem here. I have emailed Hubspot support about it, but heard nothing back. Coincidentally, I’m also with ionos, but everything is fine with the mailbox.
Hi Sarah, that’s good to know! I looked on the ionos status monitor earlier before contacting their support and noticed they completed “E-mail archiving maintenance” last night (https://www.ionos-status.co.uk/). .)
They assured me that this wouldn’t have caused an issue but I have a sneaking suspicion that could be it?
The mail settings haven’t changed at all though, so I wouldn’t expect it is anything to do with their archiving. I also have ionos mailboxes on so many pcs with the same settings that Hubspot use and I have no issue with any of them. It appears to be a Hubspot issue from what I can see. Hopefully they get to the bottom of it. I now have 4 users with disconnected mailboxes.
Thought I was going mad, same issue here logged on this morning as usual, went to send an email and the message read ‘disconncted’ then tried to reconnect with exactly the same settings as before and…
Error
Could not submit settings. Please try again
Spoke with support and they wanted to see the screen shots with the errors which I sent and asked me to check with my provider, as above ionos, my email is woking fine just will not connect with Hubspot!!!
Was working fine up to today as I beleive it was for everyone else!
Yeah. Been working fine until today. We’ve been using the system with these email addresses and settings for years now. Something has happened on Hubspots end I think.
Hi all, we have used and been extremely happy with HubSpot until today, cannot send emails to any of our contacts, we have three email accounts registered and active but today they all say disconnected and we can’t rectify. Been on HubSpot help for three hours, they have not offered a solution nor explanation.
thank you for reaching out to the Community! Our Support team is already looking into reports of our Connected Inbox customers using Ionos who are encountering errors when trying to connect to the Ionos Server. While our team is investigating the cause of this issue, we would also like to ask you to report the issue to support@ionos.com. We will update this thread as soon as we have more information.
Thanks for your response. I cannot see how this is a problem on Ionos end. I use the exact mail settings for all my mailboxes and the only issue I’m having a problem with is Hubspot. They are working perfectly everwhere else.
Was just talking to Ionos support there and they said “looking through the email set up you have im unable to identify anything that would inhibit connections to other platforms as long as the connection is done correctly” and that nothing has changed on their end.
