Email forward to CRM

CRM & Sales CRM
1

Hey people - has anybody had troubles with email forwarding to Hubspot? I’m using the forward address we have with our account but emails aren’t showing up in the CRM. This is a general issue with any forwarded email but I’m also trying to use this approach as a workaround to use Apple Mail (desktop) instead of gmail. I have a rule set-up that forwards all mail. Any thoughts would be very welcome!

Thanks

2

Hi @bboulos,

There are some requirements for emails to log with the forwarding address. Could you review these points? Log email in your CRM with the BCC or forwarding address

  • You’re forwarding the individual reply email (not other parts of the email chain). The forwarded message header generated by your email client must be present:
  • The email address you’re using to send the forwarded email must be one of the following:
  • The contact’s email is not listed in your Never Log list.
  • The forwarded email will appear in the contact’s timeline.
  • If the person that sent you the original email isn’t in your CRM, forwarding the message will create a contact record, as long as their email or email domain isn’t listed in your Never Log list.
  • The forwarded message must be in one of HubSpot’s supported languages.
  • The forwarded message must include both the HTML and plain text section of the email.
  • Your email server must allow external forwarding.

Best regards!

3

Hey @karstenkoehler,

I have yet to find a satisfactory answer to this - I want to forward incoming emails to my hubspot from my work gmail account. But when I try to activate forwarding in gmail, it sends a verification code to ###@forward.hubspot.com but even with the forwarding-noreply at gmail.com set as a contact - the message never appears, anywhere - not in the contact, not in spam… it just gets eaten my HubSpot. So I can’t get the activation code.

Ryan