There have been occasions where we found the original source data (which is fixed) to be inaccurate - namely, someone comes through as “direct traffic” but based on the data we can see that’s not possible, and when we ask our clients how they found us, they tell us something different than is listed in hubspot. It would be great to be able to edit this data, when we find glitches like this. In case anyone else has run into this issue - Hubspot support did recommend creating a custom contact properly, perhaps called Original Source 2, and update original source this way. This is a good work around, but adjusting the Original Source field would help more with reporting.
Really want this, now with hubspot doing more and more integrations this becomes even more important.
Example - If you get a lead via a chat platform like intercom. Intercome will correctly capture the UTMs and set the sources but when you leverage the integration and push that new contact to hubspot it’s source will be OFFLINE - Integration - Intercom. which is kind of useless when you want your reporting broken down by source.
Hello!
We’ve recently made changes to allow you to edit the original source property in HubSpot --- just like you can any other contact property. To learn more, check out this blog post.
Best,
Alex