New way to ask the question - In a marketing email workflow, I want any marketing email in the workflow to delay for 2 days for any contact that a sales team member has reached out to in the last three days. Example - I don’t want an automated email to be sent to a contact if a sales member reached out to them the day before. I was going to set up a branch to delay for 2 days if a sales email was sent in the last three days, but if the salesperson happens to reach out to the contact again 2 days after the delay, the contact will still get the marketing email a day after a sales email (correct?). How can I set up the campaign workflow to prevent automated emails from sending if a salesperson recently reached out to a contact?
Hi @nbrown, I hope that you are well!
Great question, thanks for asking the HubSpot Community!
These articles might be of interest to you @nbrown:
- Use delays in your workflows
- Workflows | Frequently Asked Questions
Also, the solution from @karstenkoehler on this post “Workflow delay based on sales activity” might help you!
Let us know if you have questions.
Have a wonderful day! ![]()
Warmly,
Bérangère