Duplicate contacts

I realised this morning that over the weekend our duplicate contacts had increased by 2000. Has anyone had this happen before or know what may have caused it.

Thanks :slightly_smiling_face: So far the person on chat didnt know either…

Hi @KMcLean3,
Thank you for asking the Community!
I understand that duplicated contacts increased in your portal.
1. Have you done an import of contacts recently?
2. Is there any updates that you made that could have caused this? A workflow? A third-party integration?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I’d like to invite a couple of subject matter experts to this conversation: Hi @karstenkoehler, @Bryantworks and @beeginman do you have suggestions to help @KMcLean3, please?
If anybody else has anything to add and/or share, please feel free to join in the conversation :slightly_smiling_face:
Thanks a lot and have a great day!
Best,
Bérangère

Hi @KMcLean3,

That sounds familiar :sweat_smile: I was missing control over our duplicates so we developed a HubSpot plugin to tackle this. The plugin adds properties so you can create views or reports of duplicates and highlight the recently created duplicates. You can start a free trial to find out what happened in your instance!

Hope this helps!
Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify
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