Hello! Over a year ago I worked on a collaborative design project where I sent a list of resources to an agency. Since then, I have received between 1-4 notifications PER DAY from a particular email address. I’d love it if these notifications would stop, as the job ended over 8 months ago. I’ve since contacted the individual who seems associated with the notification & BOTH of us have deleted all contact info and emails or files from the other…but the notification persists. It is triggered by the Chrome extension. I understand that the email could have been forwarded to others who are triggering the notification, but I have no way to find out who they are. Please add a feature where I could turn off notifications from 1 email address, without disabling all notifications. Thank you.
Status: Idea Submitted
Hi Marquina!
Thanks for reaching out. Can you provide more details on the notification itself?
What kind of notification is it? Does the notification tells you that someone opened your email? or is it about something else?
Thank you!
Hi pj3, The notification appears because a sent a long, details list of cancer-related resources for my website to a graphic designer named Emma: emmaledwards11@gmail.com - Somehow that email was forwarded or archived and I get between 1-5 notifications per day that someone has opened that email and clicked on one of the resources. I’ve since been in touch with Emma. (She is a very nice designer) We’ve both deleted ALL email communication between each other (My website ShareTriumph.com was complete over a year ago). I’ve deleted Emma as a contact in Hubspot…and yet the pop-ups persist. I can send you a folder containing several. I take screenshots whenever I can catch them and place them in a folder on my desktop.
Have you tried the steps described here: Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extension
I get notified when a collegaue open her emails (and even when she is not opening my emails) about 30 times per day. Is there anywhere I can just add her email to a list and forever STOP getting these notifications?!?!
Re:Pearly’s inquiry above. Yes, I have gone through those suggestions. I’m not personally triggering the notification. I’m typically doing work in a different browser and still see the notifications a few times per day from the same Emma email.
Hi Ivan, I’m sorry you’re having the same issue as I am with the notifications. I wish Hubspot could allow for a setting to stop notifications from just 1 email.