On my Free HubSpot account, Delete is disabled for both individual records and bulk deletion. I’m a Super Admin and need to remove records created by an incorrect import. Please investigate why deletion is unavailable.
Hi @OrangeCounty,
Just to confirm - you’re following the steps as described here? Delete CRM records
If so, yes, deletion should be possible on the free tier for super admins and what you’re experiencing sounds like a bug.
Can you please also confirm that there is no current tool suspensions active in your portal? (email tool suspension for example, quarantined contacts or similar)
A quick way to get a solution is to upgrade to any paid subscription for a month which gives you access to email technical support.
Alternatively, we can tag the @CommunityTeam and ask them to investigate.
Best regards
I gotta tell you was combatting to delete the records but to no avail no matter what. Right now I am thinking to just delete the account and start a new one since this one is too messed up to begin with. BUT it should not be made so difficult to delete.
Hi wanted to update you, used Breeze Assistant and was able to get the job done. Thank you.