Delays in Ecomm Bridge API Sync

Developer Support APIs & Integrations
1

Hi @Isaac_Takushi @Llewellyn_Smith I emailed the below issue on 12/03/2018 to connectsupport@hubspot.com and also CC’ed @dskim on the same, but no reply so far on the same.

 Hi Team,

We are observing significant delays in the sync. I have sampled two portals and this is how they look

 Portal(XXXX) 
 Unific Sync Completed at
 11/28/2018 - 15:45:00 EST
 Hubspot Deals Synced Create Date
 11/29/2018 - 01:27:00 EST to 11/29/2018 - 02:19:00 EST

 Time Diff : 10 hours, 34 minutes

 Portal(XXXXX)
 Unific Sync Completed at
 2018-11-28 22:26:10 EST
 Deals showed up in HS at
 2018-11-29 02:15:00 EST

 Time Diff : 3 hours, 48minutes

 Is there a known issue going on at your end? Can we expect this to happen again?

Now the same is happening to one of our test portals and I guess it should be happening for the clients too.

Could you please check why this is happening?

P.S : DM’ed the portal details to @Isaac_Takushi.

2

Hi, @Vamsivinay119.

We recently received a large import which has been known to slow syncing for all Ecommerce Bridge users. The timestamps you are reporting are consistent with the delayed syncs we saw on our end.

The team is aware of this inefficiency and has a plan on the roadmap to improve performance in the near future. This plan includes better monitoring so that we can proactively inform users like you of sync delays. Sincere apologies for the inconvenience, and thanks for your feedback!

3

Thanks @Isaac_Takushi I’ll stay tuned if there are any updates from Hubspot regarding this.