We are currently sat at 1,671 days since the first reply to this important, critical and some would say obvious suggested function…
If this suggestion was a child in the UK, it would be starting school in September.
Ridiculous!
Status: Delivered
We are currently sat at 1,671 days since the first reply to this important, critical and some would say obvious suggested function…
If this suggestion was a child in the UK, it would be starting school in September.
Ridiculous!
This is really necessary to be able to send an email on a specific date/time especially when we are designing a workflow for an events
need this as well for triggering reminders for my team based on customer notice period
Hi @andrewdavis_SF and everyone else,
it seems that your requested feature was now added to the HubSpot workflow actions and is called “Delay until a date”. At least that is the case in the accounts where I am an active user:
I have already tested the new feature and I quite like it. It works similiar to workflows which are centered around a specific date. The only thing to keep in mind is, that when someone enrolls in the workflow after a certain date step has passed, they obviously skip this date step and are sent to the next action coming after it. If you don’t want to exceute an action after a ceratin time has passed then you now have to add a “If/then” branch after the delay and if the date has passed you can for example send the contact to the next delay etc.
The knowledge base article was also updated: Use delays in your workflows
Best,
Isabell ![]()
Hi @isabellweiss ,
Thanks for the heads-up. I’ll give it a go. We are using the date-centered options for 6 weekly recurring webinars, I am curious to see how it will function in such an application.
Cheers,
Wouter ![]()
Thank you @isabellweiss! We just used this new feature THIS WEEK and wouldn’t have caught it had my Ops Director not found your comment!
Hi Everyone,
Thanks for the continued comments and questions. As @isabellweiss kindly laid out (thank you, Isabell!) this feature launched in mid August and is now available to customers. The new delay action allows you to create delays centered around a calendar date (eg. an event happening on 9/15/22) or centered around a date property (for example the “close date” of a deal). Our KB doc has all the details: Use delays in your workflows
Thank you so much for your openness and feedback that helped form this feature, and bring it to fruition.
Best,
Megan
Hi @MeganLegge ,
The delay funtion based on object properties in workflows works great for us. But we often have the case, that we need a delay in a contact based workflow, but the date property to wait for is attached to the primary company of the contact (e.g. booking dates for paid subscriptions of customers etc.).
Do you have any visibility, if we will get the chance to access also date properties of attached objects? On most other workflow actions that’s possible (enrollement, if/else etc.), but so far not for delays based on dates. As a workaround we copy the date to the contact so far, but as it could change during the delay time we have to check that again at the end of each delay.
Best reagards,
Tobias
Hi @TobiasWi ,
This is a great question. We do want to move in that direction, and have already started expanding access to associated records in other, additional actions with this beta: Create workflows
If you want to join this beta (even though it doesn’t directly solve your use case) you can do so from the “what’s new” page in your account: HubSpot Login and Sign in
We haven’t yet added the ability to use date properties in delay actions, but it’s definitely something we want to work towards. I would be very interested to hear more about your end to end process. I will send you a direct message if you want to book time to speak, or you can outline your use case here. Thank you!
Megan
This still feels unfinished, as I cannot wait until a datetime property. It will require me to manually submit a fixed time on the date portion of a datetime, instead of waiting for the time portion of the datetime in the property. Huge oversight.
Agree with @Bob2245, having to select a static time of day when I need it to be dynamically based on a datetime property is frustrating.
Agree with @Bob2245 and @JFisher5, we are constantly sending info outside of Hubspot just to simply hold in a delay and be able to release at a specific time. We gone to the expensive of upgrading to ops hub but still this simple concept can’t be achieved.
We need to be able to use a variable action output field to set the time the delay can be released. We are constantly working with different timezones, etc so static dates are unhelpful.
It’s a shame to have gone to the expense and still we need to send information outside of Hubspot just to sit in a ‘hold’ to then simply send it back again at the right datetime.