Hey,
I am trying to set up a workflow for a price increase heads-up. Context: Customers are getting a 3 month discount on their monthly payment. So the 3rd paymenent includes a pricing change.
I want to trigger this email 7 days before the new price hits the customer.
Here’s the issue: after the first two months, not only the next renewal date will change, but also the plan ID.
That’s why I have introduce a delay with “property value changed”. However, when i test the workflow there is something off and my customers would not get the email on the right date.
Seems like it’s taking the original next renewal date, not the one that’s supposed to be updated after the 2nd payment. Does this make sense?
Might it be that the workflow testing feature in Hubspsot can’t forsee what the property is going to look like, so it’s taking the known value?
Thanks a lot
