When Sales Reps choose to add a countersigner to a quote, the option is a picklist of HubSpot users. However, that list includes deactivated users. Two ideas to resolve:
- option of assigning a default counter signer, per pipeline, so that if a countersigner is necessary, the Sales Rep does not need to think about where it should go.
- Make “Deal countersigner” part of role permissions so at least the list to choose from are people that should actually be a countersigner
Additionally, if neither of the two options work, deactivated users should never be available as an option to choose in a quote once they are no longer active.