Currently, when a note is created on a Contact record, it automatically associates with related records, such as linked Tickets. However, when a note is created directly on a Company record, it does not automatically associate with that company’s linked Tickets, requiring manual association afterward.
I understand that this behavior is intended to keep notes relevant to the specific record being viewed, but it would be incredibly helpful if Super Admins could configure the default association behavior for notes. This would allow teams to customize note associations based on their workflow needs, reducing manual effort and ensuring key information is automatically linked where necessary.
Would love to hear if others would find this useful as well!