Customer Update Contact Form

Service Hub Customer Feedback Tool
1

Hello,

If I create a form for my customers to update their contact information, will Hubspot automatically add that to their existing contact information? I want to prevent duplicates.

2

Hi @vcollins,

If a customer completes a form which is tied to specific properties that already exist in the database, it will use the newest form submission details that were sent. As long as they use the same email address, a duplicate contact will not be created.

Josh

3

Hi, I have a couple of issues with a Contact Form I created.

1. When an existing contact fill a form (send a message), it’s not shown in Hubspot as a messagge but as an “Updated property”. I’d like to see them in “email” instead.

2. I set up to have a notification email sent to the team email in inbox. It arrives, but even if the contact is already existing, every time it creates a new contact with the associated email as “noreply@hubspot.com”. Is there a way to get those email associated automatically to the correct contact?

Thanks

4

Hi @FWboxergy,

If the email notifications are coming into your conversations inbox, that is why the submission is associated with ‘noreply@hubspot.com’, however the form submission should also be associated with the actual email address and contact record who submitted the form.

Thank you,
Jenny

5

Hi, thanks for the reply. Yes that’s what I noticed.

The problem is that as the “from” email being “noreply@hubspot.com” it associated the email with a contact “noreply@hubspot.com” instead the genuine one of the person that actually sent the message.

Isn’t there a workaround this issue?

Thanks