Customer Feedback Survey - Increase Limit

HubSpot Ideas

Status: Idea Submitted

1

Currently, HubSpot only allows you “To create 50 customer loyalty surveys (NPS) at any one time. This includes active, draft, and inactive surveys. To create a new survey, you’ll need to delete an existing survey.”

This is a problem when it comes to tracking. In our business, it is important that I keep deleted, dated information pertaining to our customers (i.e. the point of a comprehensive CRM). I

While the majority of our surveys do not get responses. I need to (from a customer services perspective) be able to reference when/if we survived an order after the product ships. Having accurate records of this allow me to advise the customer if they were given an opportunity to voice their feedback. If I start deleting surveys, I will no longer have these records. I need another solution.

2

The cap was increased to 100 but we reached this limit as well now. Absolutely support to be able to create more custom surveys than this. +1

3

This is a very low limit for an Enterprise tool. At the very minimum additional capacity should be purchaseable, but on Service Enterprise, surely 1k or more would be reasonable.