We only have three refund reasons now, but there are many situations in our real life. I think the custom refund reasons feature will be beneficial and valuable for all of us.
We just ran into this. Custom refund reasons are such a basic part of a business I’m surprised HubSpot doesn’t offer them.
Yeah, this is needed by many. The payments feature seems pretty half baked at the moment.
Yes, this is needed please. We have customers that pay a deposit which is fully refundable at conclusion of project. The reasons provided are not at all useful to us in this scenario. Please allow custom reasons for refund
Surprised that this is not there in Hubspot. I want to keep track of what discount code user applied to get a refund and realizing I cannot do it.
Echoing the requests of others that the ability to configure additional refund reasons should absolutely be a feature that is available at this point. Payment processing has been here 2+ years and the three basic refund reasons configured out of the box just don’t cut it.
We are still having this issue with refund reasons.
Hi everyone! I’m Emily from the Commerce Hub Product team. I’m excited to share that we have custom refund reason in public beta. Check out this link for more details.