I’ve searched through Hubspots documentation for limitations or best practices for Custom Behavioral Events and I can’t find really anything. And since it requires Marketing Hub Enterprise, I know not everyone has used it or gets to use it so I didn’t find much in the community forums on it.
I’m finding that not all ‘Click’ Events work as they should. And I can’t find anything consistent between each of the events to figure out why some work awesome and others don’t work much at all.
I used Hubspots Chrome extension to set them up and it’s a very easy setup. But I’ve found that some of the events don’t log every time an event occurs. My findings are based on myself as the use case.
When I setup an event to fire in Google Tag Manager, I can test to make sure the event is firing. With Hubspot, I can only tell if it works by looking at the event log for that specific event. I did find some limitations on this page but an event I have setup that isn’t working fits within the limitations so I’m not sure why it’s not working. Basically all my events but 3 work as they should.
I’m looking for best practices on this or a way to test to see why its not working. Any insights on this would be very helpful. Thanks!