CTA image is completely distorted

[ESonnleitner]

Hello,
I’m a bit desperate and am hoping for help from the community.

We have inserted a CTA on our website (see below >> www.combeenation.com).

If you REJECT the cookie banner, the CTA is displayed as a PNG and completely distorted. Neither Hubspot nor my internet agency can help me.

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>> I received this response from Hubspot:
According to my checks, the problem seems to be related to cookies. If cookies are rejected, the code cannot display the call-to-action (CTA) correctly. It is important to note that the ad that appears instead depends on the programming of your website and is not controlled by HubSpot.
HubSpot is responsible for loading the CTA, which works perfectly if cookies are accepted. I would recommend you get in touch with your development team to discuss whether it would make sense to hide the CTA if cookies are not accepted, or whether you could add the HubSpot cookies to the necessary cookies so that they are always set and loaded.

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>>I received this answer from my internet agency:
They “hardcode” the size of the image in their snippet by setting a width and height of 100%. This is actually nonsensical. In addition, they have also programmed a fixed height in the parent container, which is also impractical, as this is something you would normally avoid. This approach leads to messy spacing in the layout. In addition, the image is not easy to read on mobile devices.
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Is there anyone here, that can help me?
BR Elisabeth

[danmoyle]

Hi @ESonnleitner and welcome to the Community. Interesting - and very frustrating I’d imagine.

I’ve shared this with my colleagues, specifically our developers, to see what they think. If I get anywhere, I’ll pop back in, or they’ll come by to leave an answer.

[ESonnleitner]

Hi Dan,
thank you for your answer. Hopefully you and your team can help me …

I’m supposed to install the CTAs urgently, but unfortunately I can’t … I am desperate.

Thanks in advance.

[Andreea_Saia]

I am experiencing the exact same issue for months, almost an year. And there’s no resolution yet. I recreated the CTAs many times, thinking that I am doing something wrong. They look right for a few weeks, and then they appear distorted, cannot hover and it’s clear that the page doesn’t see it as a CTA, but rather an image.

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[ESonnleitner]

I also did not found a solution. But I delete the height from the code, and this allows me to ensure that the image is not distorted.
Not a perfect solution. Absolutely not satisfactory.