Hi
I have an issue with two of my saved companies - the activity for one company is showing in the activity thread of an unrelated company. They don’t share any contacts and I don’t know how to make sure it doesn’t keep happening. Can someone help please?
Hi @SSmith0,
Have you at any chance maybe reused a tracked email? E.g. find an existing email in your sent folder, use the forward option, change subject line and recipient? In that case, HubSpot might attribute the email incorrectly. Any scenario where email threads might get mixed up.
In any case, I’m not aware of this happening repeatedly. You can “clean up” the records by manually reassociating activities and starting new email threads on the records.
Hope this helps!
Thank you so much, the other company was tagged as an association. I have unchecked the box and hopefully that will sort it out!
Thanks again