CRM Extensions API - Data Fetch Request

Developer Support APIs & Integrations
1

Hello. I have read through the CRM extensions API docs and I was wondering if the Data Fetch Request is only called when the page is loaded or does it call it after an action is used to refresh the results?

E.g.
Create Ticket action is used and ticket is added. Would Hubspot call Data Fetch Request and show the new ticket or do I have to return the new results in the response for the action request?

Any help would be great.

2

Hi @arbme,

HubSpot makes another data fetch request after the iframe closes, so as long as the new ticket is in the response to that additional data fetch request, it will appear in the CRM extension.

3

Thank you for the response. It was most helpful.